Privacy Policy
Last Updated: April 18, 2025
At Compassion Home Care, we are committed to protecting the privacy and security of our clients, visitors, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable. By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
1.1 Personal Information
Contact Information: Name, address, phone number, email address.
Health Information: Medical history, care needs, or other health-related information provided for home care services (subject to HIPAA compliance).
Payment Information: Billing details, insurance information, or other financial data necessary for service payments.
1.2 Non-Personal Information
Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.
Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.
How We Use Your Information
We use your information to:
- Provide and manage home care services.
- Process payments and communicate with you about billing or insurance.
- Respond to inquiries, schedule appointments, and provide customer support.
- Comply with legal and regulatory requirements, including HIPAA.
- Improve our website, services, and user experience through analytics.
- Send promotional materials or updates about our services (with your consent, where required).
How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
Service Providers: Third-party vendors who assist with operations (e.g., payment processors, IT services), bound by confidentiality agreements.
Healthcare Partners: Authorized entities involved in your care, such as medical professionals or insurance providers, in compliance with HIPAA.
Legal Obligations: When required by law, court order, or to protect the safety and rights of Compassion Home Care or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate safeguards.
Your Rights and Choices
You have certain rights regarding your personal information, including:
Access and Correction: Request access to or correction of your personal information.
Opt-Out: Opt out of marketing communications by contacting us or using the unsubscribe link in emails.
HIPAA Rights: If you are a client, you have specific rights under HIPAA, including access to your protected health information (PHI) and requesting restrictions on its use.
To exercise these rights, contact us at:
Compassion Home Care
521 NW Englewood Rd
Kansas City, MO 64118
Phone: (816) 599-2421
Email: Use our Secure Contact Form
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
Children’s Privacy
Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:
Compassion Home Care
521 NW Englewood Rd
Kansas City, MO 64118
Phone: (816) 599-2421
Email: Use our Secure Contact Form
Thank you for trusting Compassion Home Care with your personal information. We are dedicated to maintaining your privacy and providing exceptional care.